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Home > ABC Office FAQ
About ABC OfficeWhere are you located?We are located in Kaysville, Utah, about 20 minutes north of Salt Lake City. You can see a map of where we are by clicking here: Map to ABC Office. Feel free to visit our warehouse, showroom, and operations center. What is your phone number?Our toll-free number is 800-658-8788. Our local number is 801-927-3020. What is your fax number?Our fax number is 801-927-3037. What is your mailing address?Our mailing address is: ABC Office 1142 W. Flint Meadow Dr. Kaysville, UT 84037 Is there a showroom near me?Our office is based in Kaysville, UT. We do not have any additional offices at this time. Our warehouse and customer service are based in this building. We can ship directly to your location. We do have a showroom and can show products to local customers or demonstrate products over the Web. You can request a live video demo of a product by going here: Online Demos. What is your Dun's number?Our Dun’s number is 078448164. What is your Federal Tax Identification number?Our Federal Tax ID number is 87-0447538. Where can I find your Terms and Conditions?You can find our terms and conditions by going here: Terms and Conditions What are your business hours?Our showroom is open from 8:00 a.m. to 5:00 p.m. MT. Our sales department is open from 7:00 a.m. to 5:30 p.m. MST. You can order online 24 hours a day, seven days a week. How long have you been in business?We have been in business since 1980. You can read a detailed history of ABC Office by going here: About ABC Office. Shipping & FreightHow are products shipped?Products are usually shipped via Fed-Ex or UPS. Occasionally a product will be too big or weigh too much and will have to ship via freight truck. What is inside delivery?Inside delivery is having a freight company driver take your package into your building and putting it where you want it. Inside delivery adds additional cost to your shipping. How much is my shipping?Shipping charges vary depending on weight, dimensions and location being delivered. Shipping charges include the cost to ship your order including handling and insurance. Please be aware that expedited shipping will cost more than ground shipping. Do you ship to APO and FPO addresses?We do ship to both APO and FPO addresses. We cannot ship via Fed-Ex or UPS, but can ship via the United States Postal Service (USPS). If for any reason you need a “truck shipment” sent to an APO or FPO, we will need a physical building address due to the fact that the USPS will not ship truck items. How long does it take to receive a product?Shipping time depends on where the order is being shipped. Ground shipping can take up to 6 business days. Please be aware that it may take up to 48 hours before a package will ship. Custom orders and order shipping via freight truck may take longer to ship. If you need a product sooner, express shipping is available. Can I use my own freight company?You can use your own freight company. We will require a phone number and an account number to get everything arranged. We also accept UPS and Fed-Ex account numbers. Payment and DiscountsWhat discounts are available?We already discount our products from the retail price. We can offer bigger discounts if you purchase a product in large quantities. Actual pricing discounts can be given by one of our customer service representatives. We also offer a 30-day low-price guarantee. What forms of payment do you accept?We accept Visa, MC, American Express, IMPAC and Discover credit cards. We also accept checks, money orders and cashier’s checks. Purchase orders are accepted as well, but require paperwork to be filled before we can accept them. You can find our credit applications for purchase orders by going here: Policies. We also offer leasing options for purchases over $2,000. Ordering ProcessHow do I place an order?You can place an order over the Internet or over the phone. We have a fully functioning shopping cart that makes online purchases easy. Our sales representatives are available to take your calls, answer questions and help you place orders. Are samples available?Some products samples are available upon request. If you would like to see if your products will work with our machines, you can send them in for testing. Do you sell other products not on your site?Occasionally we can get products that are not on our site. Please call and speak with one of our representatives (800-658-8788) or e-mail us (info@abcoffice.com) to find out for sure. How do I get product specs and dimensions?We have most specs and dimensions listed on our site. If you are unable to find the information, please call one of our customer service representatives (800-658-8788) or e-mail us (info@abcoffice.com). We will be able to get any information you may need. Used Office EquipmentDo you sell used office equipment?We do sell used office equipment. We sell office equipment from our showroom floor, products that have been deomonstrated to customers, customer returns and equipment that has minor cosmetic damage due to shipping. You can find our used office equipment here: http://www.abcoffice.com/overstock-used.htm Do you purchase used office equipment?We're sorry, but we do not purchase used office equipment. After Sale ServiceHow do I return my item?Items being returned must be shipped back in their original packaging. You will need to call a customer service representative (800-658-8788) to get a RMA (Return Merchandise Authorization) number. They will help you with the details on returning your product. You can also read our return policy by going here: Returns. Do you sell replacement parts for your products?We have a service department that is capable of getting parts for your machine. Our technician can also repair your malfunctioning machines. You can contact our service technician by phone (800-658-8788 x129) or e-mail (info@abcoffice.com). What is your return policy?Most products can be returned within 30 days as long as they have not been used. A 20-percent restocking fee may apply. For detailed information on returns, please read the returns section of our terms and conditions: Returns. Product InformationSupport and Troubleshooting Guides |
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